How To: Deal With a Missing Phone

How To: Deal With a Missing Phone

Showed-Us-What-Do-When-You-Lose-Your-Cell-PhoneYou’ve checked your pockets, the car, retraced your steps twice – but it seems your phone is missing. Cue the panic that sets in once we realize our partner in crime is gone. It’s hard not to imagine some stranger holding your beloved, trying to gain access to your accounts, and invading your personal space.

However, if you know some simple tricks and steps to recovering lost phones or even remotely wiping your device, you may be better off than most in the unfortunate event of a missing phone*.

If you haven’t read our tips to prevent the ultimate aggravation of not being at all prepared in the event your phone is lost/stolen* go back and read our article here.


What to expect in mobile during 2015

What to expect in mobile during 2015

As usual, 2014 was a busy year for mobile. Apple released not one, but two bigger iPhones, Amazon jumped into the market with the Fire Phone, Android and iOS continued their dominance, mobile payments got a huge boost with Apple Pay, and mobile phone car integrations got a huge boost with Apple’s CarPlay and Android Auto.

I don’t expect that 2015 will be any different. There is still a lot of opportunity in mobile. It’s a dynamic market with rapid technology advancements making it hard for anyone to keep up. That being said, here are some trends that I’m watching the rest of this year.

  1. Android gradually pulls away from Apple in market share
    Android and Apple have been neck-and-neck over the last few years, but I feel this is the year Android slowly pulls away. Don’t get me wrong, the iPhone is a great product, but the shear volume of Android competition is creating innovations that makes it hard for one company to keep up with.
  2. Smaller phones make a comeback
    For some reason, it’s near impossible to buy a flagship phone these days that isn’t at least 4.7″ in screen size. We’ve entered the “SUV” stage of the phone market where bigger is perceived as better. While the bigger screens are great, there’s still a market for smaller 4″ handsets. It’s an end of the market that’s been abandoned, for now. I suspect we’ll see new flagship phones come out this year that will give people the option of carrying a pocket-sized phone again.
  3. Phone hardware advances stall
    There’s only so many ways you can build and style a rectangular slab of metal and plastic with a screen. In fact, all of the latest hardware features are gimmicks rather than technological breakthroughs. In 2015, the biggest advancement will be made in software – both in the apps and the operating system itself.
  4. Modular phones open up new business models
    Google’s Project Ara, a modular smartphone project, is slowly coming to life. When it does get here later this year, I expect it will open up a bunch of new business models and spawn a cottage industry of hardware manufacturers that will allow you to customize your phone. For example, are pictures you’re thing? You’ll be able to plug-in a great camera. Need extra battery life? You can trade-off features for a bigger battery. The options will be endless.

  5. Windows Phone (Microsoft) ends up third by default
    Microsoft continues to spend their way to grabbing market share. The problem is, it isn’t working. Even though their share of the market declined in 2014, it fell a lot slower than their competitors. Microsoft is going to end up as the third mobile option. It’s not because they won, it’s because they had enough money to survive longer than their competitors at the bottom of the mobile food chain. While this may change with the launch of Windows 10, the effects won’t be felt until mid-2016 at the earliest.
  6. Amazon takes another run at phones
    The Fire Phone was a flop for a myriad of reason, the primary ones being carrier lock-in and price. I don’t know much about Jeff Bezos, but I do know that he is a fierce competitor who wants to win. The phone is an important part of Amazon’s strategy, and they will take another run at it this year. They need to dramatically lower the price and bundle with a free/discounted phone service made available through Amazon Prime. I figured they could offer the phone service as an MVNO through one of the existing carriers, but Google may beat them to it.
  7. No-contract options continue growth
    If you haven’t tried going no-contract, you should. T-mobile has been very successful acquiring customer with their no-contract options, so I expect that we will see more no-contract options from all the major US wireless carriers in 2015.
  8. BlackBerry gets acquired
    As a hardware provider, BlackBerry is done. Their software, though, is still very valuable. I expect that 2015 will be the year that someone looking to enter or augment their mobile offerings steps up and buys BlackBerry.
  9. Wearables look for a niche
    Smartwatches, Google Glass, and fitness trackers were all the rage this past Christmas, but in my opinion, they are a fancy solution looking to solve a problem none of us have. Do we really need to carry around more devices that scream for our attention? I don’t expect big things from wearables in 2015. In fact, I don’t see the market for wearables growing until they find their killer app.
  10. Tablets struggle to maintain their growth rate
    Two years ago, it was predicted that tablets would clobber PC sales. Turns out people realized they still need PCs for true creative work. Tablets are great consumption devices, but they don’t need replaced nearly as often as phones. I suspect the tablet market will still be healthy in 2015, but don’t expect it to grow as rapidly as in the past, and don’t expect it to be a true replacement for the desktop/laptop PC – at least not in 2015.
  11. Apps adapt to car integration
    Apple’s CarPlay and Android Auto are making their rounds at the car shows this winter and spring, which means we should see them in cars this summer. The car is a new context area for apps, so developers will have to adapt their apps to these new use cases. I suspect that developers will spend more time adjusting their apps for car integration than they will updating them for wearables.
  12. Mobile payment options advance, but don’t go mainstream
    Apple Pay is gaining momentum in mobile payments, but mobile payments are still not ready for mainstream. The existing merchant credit card players are dragging their feet with mobile implementation, and businesses have too much invested in existing hardware to make wholesale changes. Mobile payments will continue to be an area of focus for lots of companies in 2015, but I still don’t see it as a mainstream payment option. Maybe in 2016, but I suspect it could be 2017 before the mobile payment market really takes off.

Out of all the above, the only constant I can guarantee for 2015 is change, and lots of it.

Be prepared.

31 days with the iPhone 6

The iPhone 6I’ve been an Android user for the last five years. While my first attempt with the My Touch 3G in the fall of 2009 only lasted two weeks, I haven’t looked back since getting a Nexus One at the beginning of 2010. I’ve had numerous Android devices since then and have been happier with each new device I’ve owned.

However, for testing purposes, we needed to purchase an iPhone 6 for the office. I decided this would be a good time to try out the iPhone and see what all the fuss was about. For years now, loyal Apple users told me I was missing out no matter how much I protested. I was told the iPhone experience was amazing and that it just worked better than an Android phone. If I used one, I’d never go back to Android, or so I was told. It was time to find out for myself.

After spending a frustrating, albeit entertaining, evening trying to buy one, I was excited to receive the device on launch day, September 19. After playing with it for a few days, I figured the best way to try the device would be to go cold turkey and use it as my primary mobile phone for the month of October. Here’s how my month with the iPhone went.

First impressions and setup

I documented my first impressions after receiving the phone here. Below are a few of the highlights from that article:

  • Packaging is well done. It’s clear that Apple spends a lot of effort making sure the first impression is positive.
  • The hardware is top notch. The fit and finish screams luxury. It’s one of the best phones I’ve used from an aesthetic perspective. I can why people are drawn to the device based upon looks.
  • Setup is easy, and transitioning from my Android was dead simple. I was able to install all of my go-to apps like Evernote, Dropbox, Runkeeper, Starbucks, Gmail, Play Music and Youtube. After entering my username and password, all of my data was instantly available. Let me just say that the cloud rocks!
  • From a functionality perspective, the two platforms are virtually identical. Everything that I could do on the iPhone could be done on my Android device. I liken it to having someone come in and rearrange your house. You can still live in it, it just takes some time to find everything you’re looking for, but once you do, it all works the same.

iPhone Likes

I want to reiterate again that the hardware is awesome. The iPhone 6 is the biggest phone I’ve used on a regular basis, but its design makes it feel smaller. The rounded edges, thickness (or lack thereof), and weight make it feel just right. It also helps that Apple has added some nice touches to deal with the increased size. A feature called “reachability” lets you lightly double-tap (not depress) the home button and the top half of the screen slides down. It allows you to reach the top of the screen without having to adjust your hold on the device. Those Apple engineers think of everything!

The screen is also amazing. It’s vibrant and extremely crisp. It’s the best screen I’ve experienced on a mobile device.

Apps, while generally the same as Android, feel a little more polished on the iPhone. I don’t know if it’s real or psychological, but they just seem better thought out. It also helps that Apple stringently curates apps to insure adherence to their design recommendations and guidelines. Therefore, the user experience is very similar when moving between various apps. On Android, the user experience between apps can feel more disjointed.

From a look and feel perspective, I now understand why people are passionate about their iDevices. Apple has done a great job connecting with people emotionally through design.

iPhone Dislikes

There were a few things that I wasn’t able to get comfortable with over my month with the phone.

  1. Notifications
    I know that Apple has made a lot of improvements here over the years, but even after using iOS 8, I like the Android way better. iOS notifications try too hard to get your attention. Android notifications are simpler, less intrusive, and easier for me to digest. Throughout the month of October, I longed for the notification center of my Android device.
  2. Google service integration
    The Google apps are good on iOS, but not the same as Android. They just work better on Android and have a few extra features that I’m used to and like better. Again, it’s not that they don’t work on an iPhone, but you can tell that Google is able to do a little more with the apps on Android given their control over the OS.
  3. The hardware button
    The Nexus One was the last phone I owned with a hardware button. I thought I would miss it when I upgraded to a Galaxy Nexus, but I got used to it fast. In fact, I don’t like hardware buttons, particularly on the face of the screen. It takes up room and feels odd. It’s the only part of the iPhone that has a cheap feel in my opinion. I worry about pressing it too many times for fear it will break. Again, it’s probably a psychological thing.

The jury’s out

Unfortunately, there were a couple of features that I didn’t get to spend much time with. One was the camera. I’ve heard many good things about it, but I didn’t spend enough time with it to tell if it was better than the Android alternatives. If I were to believe what I’ve heard, I would have been impressed.

Another feature I would have liked to try was Apple Pay. I believe that we should be spending more effort using our mobile phones as a way to combat credit card fraud. Unfortunately, Apple Pay wasn’t available until the tail end of my trial, so I wasn’t able to formulate an opinion one way or the other.

The force was strong, but not strong enough

Since finishing my trial, I’ve returned to the comfort and familiarity of my Moto X. It’s not that I didn’t like the iPhone, but there wasn’t enough compelling reasons to switch. It’s possible I didn’t give completely in, as I didn’t use the Apple Mail app, iMessage, FaceTime, or the other Apple services. Had I decided to buy all the way in, I may have come away with a different opinion. On the other hand, that’s my biggest beef with Apple. In order to get the most from the experience, you have to completely give in to the Apple way of doing things.

The more things change…

This experience just reinforced what I already thought about choosing between iPhone and Android. Both are great platforms, and the choice between them is a personal one based upon your own preferences. Here’s what I suggest if you’re torn:

  • If you are already using one and are comfortable with it, don’t change. You should anticipate 2-4 weeks of decreased productivity switching platforms spent setting the phone up the way you want, resinstalling and repurchasing apps, and getting used to the new settings. So unless you’re just entirely fed up with the platform you are using, it’s not worth changing for the sake of change. There are better ways to spend your time, trust me.
  • If you’re life revolves around Apple products and services, you use a Mac and/or an iPad, and you have a heavy investment in iTunes content, then an iPhone is the best choice. The integration with all of your other iDevices is much smoother, more straight forward, and will give you access to some nice features integrated between the iOS and desktop operating systems.
  • If you’re life revolves around Google services (like Gmail, Calendar, Hangouts, Contacts, Docs, etc.) and you primarily use a PC, then an Android device is the best choice. It’s not that these things don’t work on an iPhone, they just work better on an Android device.

My final words of wisdom are to be careful listening to extremists on either side of the iPhone-Android debate. They will lead you to believe that everyone in the world should use an iPhone or vice-versa. As I mentioned above, both are great platforms no matter what anyone tells you.

While my 31-day iPhone trial was great, it just wasn’t right for me. I use a PC and lots of Google services, so an Android device suits me better. However, I’ll be the first to admit that it’s not the right answer for everyone.


App review: Location sharing and safety apps

App review: Location sharing and safety apps

While we may not like to discuss it, the fact of the matter is that there are risks involved in being a real estate agent. Agents are often called upon to show vacant homes to strangers, conduct listing presentations at a stranger’s house, or host open houses alone. Recent events involving Arkansas Realtor Beverly Carter who was kidnapped and killed showing a vacant, bank-owned home to a stranger and a California real estate agent who was assaulted  while securing the lockbox on a new listing have put safety at the top of everyone’s mind.

In this article, I’d like to show you a couple of tools available on your phone that you can incorporate into your safety strategy. As a disclaimer, the apps and tips in this article will not keep you safe. As Inman contributor Theresa Boardman points out, mobile apps are not the solution to safety. These are merely tools that you should consider adding into your overall safety plan. I encourage you to first follow the safety guidelines and requirements provided by your office along with your association, whether it be at the local, state or national level. If you’re office or association doesn’t have safety guidelines in place, then take the steps to develop your own safety plan. Your safety is ultimately your responsibility. Before delving into some of the tools available on your phone, here are a few articles and resources that can help you to develop a more comprehensive safety plan.

Location sharing

Both Android and iOS devices have location sharing capabilities that allow you to share your location with specific people. Sharing your location could be one way to have people check-in on your whereabouts in addition to the occasional text message or phone call. You may even find some uses for the location sharing outside of business, such as trips to a shopping mall or crowded amusement part.

While there are many apps and services that will allow you to share your location, I am going to stick to two methods provided by Apple and Google. Since these companies control the operating system of the phone, it’s a way of limiting the number of companies who can access my location. So yes, I am a little paranoid about privacy.

Messages in iOS 8

If both you and the person (or people) you want to share your location with have iPhones with iOS 8 installed, you can share your location using Messages. Simply select the conversation with the person (or group) that you want to share your location with, press ‘Details’ in the upper right corner, and on the next screen select ‘Share My Location’. You will then be asked if you want to share your location for one hour, until the end of the day, or indefinitely. You can disable the location sharing whenever you like.

For a more in-depth description with pictures, see this article courtesy of the site WonderHowTo: How to Send & Share Your iPhone’s Current Location in iOS 8.


For a solution that works across platforms, you may want to try Google+. Google+ is that “other” social network that hasn’t really caught on, but there are some useful things you can do with it. One is the ability to share your location with a set group, or a circle in Google+ terms. Of course, anyone you want to share your location with in this fashion has to have a Google+ profile setup for this to work.

Once you’ve cleared that hurdle, you can follow these instructions which Google has put together: Share you location with Google+.

Here’s the video they created that shows some of the other uses for location sharing:

Safety apps

As with location sharing apps and services, there are quite a few apps that cater towards personal safety. I am going to highlight the Guardly app here, since they’re business is built around security and safety. However, if you aren’t comfortable or don’t like Guardly, there are a number of other apps, along with wearable technology solutions, mentioned in the Inman article: Real estate agents using apps, wearable tech to stay safe.


GuardlyGuardly is an app designed specifically with security in mind. Its safety features are easy to engage. When you open the app, it immediately start a countdown timer, at the end of which an emergency alert is sent to your family and friends contact list that you setup when you download the app. Cancelling the alert takes you to the preferences screen where you can access Guardly’s other features, or you can manually send an alert to any contact list you’ve setup.

In addition to alerting friends and family in case of emergency, the app can also automatically connect with emergency services, provide real-time location tracking, and allow you to activate an emergency beacon in the form of a loud whistling sound. Some of these features are part of Guardly’s paid service, which costs $1.99 per month or $19.99 per year. You can get more details as well as watch a promotional video at their site by clicking here.

This article is not meant to heighten paranoia nor should it induce fear. I decided to write this because I’ve met a lot of outstanding real estate professionals over the last ten years who I care about, many who have become close friends. By providing a few tips and suggestions, I’d like to encourage them to incorporate the tools available to them through their mobile phone. However, and most of all, I’d like to strongly recommend they take their safety seriously and make it a priority to create or adopt a safety strategy if they don’t already have one in place, regardless of whether it involves the use of technology or not.